Delivery & Returns

Delivery

We aim to dispatch orders as promptly as possible and will always do our best to keep you informed if there is any delay.

Delivery times may vary depending on the item ordered, stock availability and whether the item is made to order or personalised.

Once your order has been dispatched, delivery will be made to the address provided at checkout.

Made to order and personalised items

Some items may be made to order, customised or personalised specifically for you. These items may take a little longer to dispatch.

If an item has a longer lead time, this will be made clear where possible or confirmed after your order is placed.

Returns

If you change your mind, you may return most items within 14 days of receiving your order.

To be eligible for a return, the item must be:

• unused
• in its original condition
• returned in suitable packaging

Please contact us before sending anything back so we can provide return instructions.

How to request a return

To request a return, please contact us with:

• your name
• your order number
• a brief explanation of the reason for return

We will then advise you on the next steps.

Refunds

Once the returned item has been received and checked, any refund due will be processed to the original payment method within a reasonable timeframe.

Original delivery charges are non-refundable unless the item is faulty, damaged or sent in error.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can resolve the issue quickly.

Please include:

• your order number
• a description of the issue
• a photograph where possible

Where appropriate, we will offer a replacement, refund or another suitable resolution.

Return postage

Customers are responsible for return postage costs unless the item is faulty, damaged or the wrong item was sent.

Non-returnable items

We cannot accept returns for personalised, customised or made-to-order items unless they are faulty or incorrect.

We also cannot accept returns for items that have been misused or returned outside the returns period.